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This post solves that annoying problem in simple, clear steps. Whether you use ChatGPT on mobile, desktop, or app — this post will guide you to fix scrolling issues in minutes.
Corrupted cache or cookies
Browser extensions interfering
Outdated browser version
Low RAM/memory
Unresponsive UI due to multitasking
Scrolling disabled in app settings (rare)
Chat window overflow not working
AI response exceeds window size without proper scroll
ChatGPT update errors (especially after a new rollout)
Step 1: Press Ctrl + R or click refresh.
Step 2: Close the browser/app and reopen it.
Step 3: Try scrolling again using mouse, touchpad, or arrow keys.
✅ This simple step fixes 50% cases instantly.
For Chrome:
Click ⋮ > Settings > Privacy & Security > Clear browsing data.
Select “Cached images and files” and clear.
Result: Improves browser performance and removes glitching scripts.
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| ๐ผ️ Disabling browser extensions can resolve ChatGPT UI glitches and restore smooth scrolling. |
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| ๐ผ️ Disabling browser extensions can resolve ChatGPT UI glitches and restore smooth scrolling. |
Go to Extensions (chrome://extensions)
Disable all and test ChatGPT again.
๐ก Tip: Ad-blockers or script blockers often interfere with ChatGPT.
Sometimes normal mode loads corrupted UI.
Open ChatGPT in incognito/private mode.
Sign in and test scroll functionality.
If problem persists:
Try Firefox, Edge, or Brave.
Use another PC or phone.
Make sure:
Your browser/app is up to date
OS is updated
You are not using outdated drivers (touchpad/mouse)
Fully close it from recent apps.
Reopen ChatGPT app.
Go to Google Play Store / Apple App Store.
Search "ChatGPT" > Tap Update if available.
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| ๐ผ️ Rotating your phone can often fix display or scrolling bugs in the ChatGPT mobile app. |
Settings > Apps > ChatGPT > Storage > Clear Cache.
Rotate from portrait to landscape.
Often forces UI to reset and scroll works again.
Use Arrow Keys, Page Down, or Spacebar.
Press Ctrl + 0 to reset zoom
Zoom issues may cut off the scrollable area
Right-click > Inspect > Console
Look for UI errors (overflow, layout bugs)
(for tech-savvy users only)
If you're using experimental features:
Disable them via Settings > Labs
These can introduce UI instability
Use Ctrl + A > Ctrl + C to copy the chat
Paste in Notepad, Google Docs, etc.
If accessibility tools are enabled, scroll often gets blocked
Toggle them OFF and restart
If all fixes fail:
Go to help.openai.com
Raise a support ticket
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| ๐ผ️ When all else fails, reach out to OpenAI Support for help with ChatGPT app or browser issues. |
๐ Provide:
Screenshot or screen recording of issue
Browser/device details
Your ChatGPT version (Free, Plus, Team, etc.)
Scrolling is core to ChatGPT usability
Without it, long AI responses are wasted
Fixing this saves time and unlocks ChatGPT's full power for writing, coding, planning, etc.
| Section | Image Suggestion | Type |
|---|---|---|
| Browser Cache | Chrome settings with “Clear Cache” highlighted | Real screenshot |
| Extension Disable | Extensions panel with toggle switches off | Real screenshot |
| Mobile App Rotate | Hand rotating mobile with ChatGPT open | Real-world photo |
| Support Contact | Screenshot of OpenAI support page | Real screenshot |
| Dev Tools | Console tab showing errors | Developer UI image |
You came here because you couldn’t scroll on ChatGPT.
Now you have 10+ tested solutions, real examples, and full clarity.
All images used in this blog post are AI-generated and do not depict real individuals, brands, or copyrighted materials. They are created solely for illustrative and educational purposes using AI tools like Leonardo AI and Vidiq. Any resemblance to actual persons, websites, logos, or products is purely coincidental.
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